Refund Policy

1. Overview

This Refund Policy explains when subscription charges for the VA C&P Exam AI Scribe platform can be refunded, how to request a refund, and how long processing takes. It applies to all provider subscriptions purchased directly through our Stripe checkout.

All amounts are in U.S. dollars. Approved refunds are returned to the original payment method only. Refunds typically post within 5–10 business days after approval, depending on your card issuer or bank.

2. 7-day free trial

New subscriptions begin with a 7-day free trial. A valid payment method is collected at checkout, but no charge is made until the trial ends on day 8.

Cancelling before the trial ends prevents any charge.

3. Monthly subscriptions

Monthly subscription payments are non-refundable once the trial has ended and the first charge has been processed.

Cancelling a monthly plan stops all future billing immediately while preserving full access to examinations, DBQs, and report generation through the end of the billing period you already paid for. No partial-month credits are issued.

4. Annual subscriptions

Annual subscriptions are eligible for a prorated refund of the unused portion within thirty (30) days of purchase where a documented service outage, defect, or technical incompatibility materially prevented use of the platform.

Proration is calculated from the date the refund is approved through the end of the annual term. After 30 days, annual plans follow the standard monthly rule: cancellation stops renewal and access continues through the paid term.

5. Duplicate charges, fraud, and unauthorized transactions

Accidental double-charges, duplicate subscriptions on the same account, and unauthorized transactions are refunded at 100% when reported within thirty (30) days of the charge.

These requests are prioritized and generally reviewed within one business day. Please include the invoice date and amount so the charge can be matched precisely.

6. How to request a refund

Open Settings → Billing, locate the invoice in your billing history, and select “Request Refund.” The in-app request is available for duplicate charges, fraud, or unauthorized transactions. Choose the invoice, select a reason (Technical Issue, No Longer Needed, or Other), and briefly describe the request.

Each request creates a support ticket that is reviewed by our billing team. You will receive an email confirming the decision, and — when approved — the refund amount and expected 5–10 business day processing window.

7. Exclusions

Refunds are not issued for dissatisfaction with clinical judgment applied by the provider, for AI output that was not reviewed and corrected by the signing clinician, or for periods of active, substantial platform use following the applicable refund window.

Chargebacks filed without first contacting support may result in immediate suspension of the account pending resolution.

8. Contact

Billing and refund questions: support@the-digital-agency.io. Include your account email and the invoice date so we can locate the transaction quickly.